We love to see you smile
Despite the fact that we are living in an age when it’s possible to procure practically everything you need for your daily existence online, there are a few instances where it’s necessary to interact with other real life human beings, especially during business transactions. And given the fact that technology is, they say, making us more insular, the interaction we have when we face those other real life human beings should be a positive, fulfilling experience, especially when money is changing hands. Ah, a positive fulfilling experience during a business transaction – that used to be called customer service. Now it’s either non-existent or given in spite of a highly unpleasant situation.
We’ve had a couple of occasions over the past week to witness these two ends of the customer service spectrum, and it’s made us want to repeat yet again our fervent belief that, at some point in the secondary school years, preferably either grades 10 or 11, every single student should be made – yes made, but for school credit – to spend three months working (part-time will do) in a retail environment, and three months working in the hospitality industry, namely in a fast-food restaurant. A stint in each of those arenas would most certainly change how those students – those adults-to-be – view the world and treat their fellow humans.
We mentioned earlier that we had experience deplorable customer service. Now, we can’t say exactly who provided this “customer service” because we’ll suffer retribution (we say this confidently, it’s happened before) but suffice to say that it’s a crown corporation that everyone is quite familiar with. Now, the Cosmos has been dealing with this “business” for the entire time it’s been around. There have been hiccups along the way, but last week’s incident really took the cake – we spoke to two different outlets, one person at head office, hung up on one person, and were told countless times “You’ll have to talk to so-and-so.” Not one person took responsibility for the confusion and as of press time this week, no one has contacted us to elaborate on what exactly happened. We’re not being coy here; we really and truly don’t know what the problem was – or is. We expect another fabulous customer service experience this week when we go to send out the paper. We’ll keep you posted (read the pun) on what happens.
On the flipside, we saw true customer service when we worked at the Uxbridge McDonald’s last Wednesday for McHappy Day. We were set upright beside the cashiers, and we got to see each and every transaction they did. And boy, do they deal with some interesting specimens. Hungry people in a fast-food place can be the worst. And let’s face it, many people think that a job at McDonald’s is the lowest you can get on the totem pole of life. Well, the two ladies that were on cash during what’s likely one of the busiest days of the year for McD’s will get nothing but accolades from us. They greeted every customer with a smile, and even when the customer was as grumpy as all get out (which seemed to be every other one), they smiled, spoke pleasantly, and carried out their duties with nothing but pleasantness. They were epitome of good customer service.
There’s something to be said for interacting with fellow human beings in a kind and courteous manner. You don’t have to be right all the time, you just have to be nice. Maybe better customer service would encourage people to stop shopping online all the time. A real smile beats a 🙂 any day.